PayPal Permissions Service - 2013 Uživatelská příručka stáhnout pdf (Strana 24)

Assessing Transactions that Triggered Filters

Reviewing Suspicious Transactions

24 Fraud Protection Services User’s Guide

Acting on Transactions that Triggered Filters

The Fraud Details page displays the data submitted for a single transaction. The data is

organized to help you to assess the risk types and to take action (accept, reject, or continue in

the review state).

The following notes describe data in the Fraud Details page shown in the figure.

1. This transaction was set aside because it triggered the AVS Failure filter.

2. The transaction was not screened by any of the filters in the Skipped Filters section because

the data required by these filters did not appear in the transaction data or was badly

formatted. In special cases, all filters appear here. See “Re-running Transactions That Were

Not Screened” on page 26

3. Specify the action to take on the transaction:

– Review: Take no action. You can return to this page at any time or reject or accept the

transaction. The transaction remains unsettleable.

– Reject: Do not submit the transaction for processing. See “Rejecting Transactions” on

page 24.

– Accept: Submit the transaction for normal processing.

4. You can enter notes regarding the disposition of the transaction or the reasons for taking a

particular action. Do not use the & < > or = characters.

5. Click Submit to save the notes, apply the action, and move to the next transaction.

NOTE: You can also view the Fraud Details page for transactions that were rejected or

accepted. While you cannot change the status of such transactions, the page provides

insight into filter performance.

Rejecting Transactions

If you decide to reject a transaction, you should notify the customer that you could not fulfill

the order. Do not be explicit in describing the difficulty with the transaction because this

provides clues for performing successful fraudulent transactions in the future. Rejected

transactions are never settled.

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PayPal Permissions Service - 2013 Uživatelská příručka Strana 24